If no one is available to answer, it can be programmed to roll to a back-up group or move into an auto attendant.Ĭall Queue – Inbound calls are directed into a queue, where the caller is on hold for an available attendant. Ring Group – Inbound calls are directed to a set of employees and they ring all phones at the same time. There are benefits to each, but let’s start with a general description: Securing your service with the right Hosted VoIP provider who can effectively consult with you and program your call flow to balance customer needs and employee capacity will deliver the benefits you are looking for with your hosted system.įor high inbound call volume companies, a hot debate is whether to utilize call queues or ring groups. You do not need an expensive phone system to enjoy the benefits of call management via a call queue or ring group.
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